Reference

Terms Behind the md33 Lobby

Open an account with md33 and you agree to one written set of terms — the same document covers your wallet, your table sessions and the cricket markets you follow.

One agreement, written in plain EnglishCashier clauses for bKash, Nagad and RocketEligibility depends on local law and regionChanges posted on this page
md33 Terms Behind the md33 Lobby
ASK US DIRECTLY

Who to Contact About These Terms

Questions about a clause come to us, not to a call-centre script. Support sits inside your account: open the menu, choose chat, and the agent can see your wallet history without you repeating it. Anything in writing — a suspension notice, a request for the version of the terms you agreed to — goes by email. Players in Dhaka use the same two channels as anyone writing in from elsewhere in Bangladesh. Keep your account number in the message and we will pull the right record.

Team online

Live chat in your account

Sign in, open the menu and start a chat. The agent reads your wallet and session history alongside you, so a question about a paused withdrawal gets answered there and then.

Email for written requests

Ask for a copy of the terms you agreed to, or raise a dispute in writing. Send from the email on your account and quote your account number so we match the record.

Payment route questions

If a bKash, Nagad or Rocket transfer shows as pending, message us with the transaction ID before sending again. We trace the rail first, then explain what the cashier clause allows.

HOW WE APPLY IT

How We Apply These Terms

Terms only work if you can see how they are applied. Account records — login times, wallet entries, table sessions — stay on file while your account is open and for the period afterwards that local rules require, because disputes are settled from those records. Changing your details, closing the wallet or asking for a copy of what we hold all start from one request in chat. We answer it the same way we answer anything else about these terms: in plain English, with the reason attached.

Account security

Your password and one-time codes stay with you. We log each sign-in and every wallet change, and a session that looks wrong gets frozen until you confirm it with us in chat.

Data we keep

We hold your name, contact details, wallet history and play records to run the account and meet record-keeping rules. That data is not sold on to outside marketing lists.

Cookies on this page

Session cookies keep you signed in and remember your language choice; analytics show us which pages actually get read. You can clear them in your browser settings whenever you want.

Requests and changes

Ask in chat for a copy of your data, a correction, or a closed wallet. We confirm in writing and tell you which records the terms require us to keep afterwards.

Questions About the Small Print

Four questions reach our support desk more than any others: who may hold an account, what happens to the money in it, how long we keep records, and how a clause gets changed. Short answers below. The clauses above are the binding version.

Whether you can open an account depends on your local law and eligible regions. Message support from the country you are in and we will say plainly if the lobby is open there.

Any cleared balance goes back to the route you paid in from, in your own name, once verification finishes. Entries still pending stay open until they settle, and we tell you what is moving.

Yes. Every rail follows one cashier clause: money moves from an account in your name, and withdrawals return the same way after checks. Upay and bank transfer sit under that clause too.

Ask in chat or by email from the address on your account. We send the version that was live when you opened the wallet, and that is the one that applies to older transactions.

We can, and the terms say so. Play and withdrawals pause, the balance stays put, and support gives you the reason. Most holds lift once the document or payment we asked for arrives.

We post the updated page here and mark what moved. A change that touches your wallet shows in your account before it takes effect, so keep the email on file current.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.